Business need

In the midst of tremendous price sensitivity, customers demand more convenient and personalized services. Companies should maximize each customer interaction to create a positive impression and boost loyalty.

Solution

At Informatic Technologies, we offer CRM services that shift your focus from your products to your customers. When done right, CRM streamlines and integrates your business's customer-facing operations mainly represented by sales, marketing, and customer service teams with the following solution cycle.

Solution Architecture & Implementation

Understanding existing technology systems and
planning out a realistic project implementation

Validation

Ensuring that multiple integrated processes
are effective and safeguarding the integrity of data

Interfaces & Integration

Technical support, enhancement and development, operational
support, end-to-end test planning and implementation

Customization

Expert-level modification of existing and addition
of new CRM features

L1/L2 Support

Dedicated core technical support team based in India and
technical Managers deployed in key onsite locations

Solution Architecture & Implementation

Interfaces & Integration

Validation

L1/L2 Support

Customization

Solution Architecture & Implementation

Manage scale and complexity by understanding existing technology systems and planning out a realistic project implementation roadmap. Informatic Technologies will help you:

  • Understand workflows and existing application connections, functionalities, and execution platforms
  • Conduct a comprehensive analysis of the current state of applications
  • Provide recommendations for achieving business objectives
  • Include implementation roadmaps, functional requirements, and technical specifications

Interfaces & Integration

Troubleshoot and resolve interface and integration issues that may arise throughout the process of implementation. Ensure that you operational and business needs are met with:

  • Technical support
  • Enhancement and development
  • Operational support
  • End-to-end test planning and implementation

Validation

Understand different validation requirements for every system and the best way to ensure compliance. Our validation services customize your CRM system while:

  • Ensuring that multiple integrated processes are effective
  • Safeguarding the integrity of data

L1/L2 Support

Ensure customer satisfaction and issue resolution with L1 and L2 support for issues that require core knowledge and skills as well as advanced issue resolution expertise. Our team has:

  • Dedicated core technical support team based in India
  • Technical Managers deployed in key onsite locations

Customization

Align your CRM system with your business goals and objectives through expert-level modification of existing and addition of new CRM features, such as:

  • Adding custom fields such as leads, contacts or opportunities
  • Using existing sales and marketing automation tools to create relevant scenarios
  • Creating custom integration with non-CRM tools and services

Benefits

  • Significant reduction of operational costs in contact centers
  • Higher customer satisfaction rates
  • Increases sales conversion rates and sales performance figures across all channels
  • Cost reduction in field service operations

Resources

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