SAP Emergency Help Desk

Current Problem

Accessing information systems with elevated user privileges greatly increases the risks of security incidents and of unintended and/or detrimental changes to system configurations. Under normal operating situations, End Users should have restricted access to the SAP production environment and a business user’s access should be based on SAP Roles. However, system problems may require Basis or Functional personnel to have extraordinary access to resolve an issue that affects a mission-critical business function. Emergency IDs with high levels of access are often assigned to provide immediate resolution and to address problems that occur after normal working hours.

Our Solution like SAP Firefighter

There are situations in which End users, Functional and basis users—all with extensive knowledge of the system and, in many cases, the business processes and related controls—obtain extensive system access for hours and even days to address system issues or to perform required improvements. In some cases, adequate controls to detect instances of unauthorized business transactions and access to sensitive information are not in place. This also has a negative impact on regulatory and compliance requirements, such as the US Sarbanes-Oxley Act, the Health Insurance Portability and Accountability Act (HIPAA), or the Gramm-Leach-Bliley Act (GLBA), that could have costly consequences for the enterprise.

SAP Compliance by Granting the Access like SAP Firefighter in a Separate User ID but traceable to Original User ID

Monitors use of Elevated Access Privileges

Automates Elevated Access process like SAP Firefighter and transfers the ownership to relevant teams

Can Assign Owners and Auditors to alert the transaction executed.

Tracks actions performed while privileged access is being used

Provides detailed report for Validation and Confirmation by Internal Auditors for SAP Compliance

Solution View

AuditBoT’S SAP Emergency Help Desk Benefits

Guaranteed up to 45 % Savings
Up to 45% guaranteed License savings

Reduce Maintenance Cost
Up to 20% on overall maintenance fees

SAP License optimization Made Easy
License optimization with increased SAP security and SAP access

Customer Reviews

The AuditBot License Saver is a flexible licensing system with all the features you will ever need.It is easy to install and use. Plus AuditBOT have excellent backup support for both software vendors and end user system administrators.

The product was easy to use and flexible in meeting our licensing needs. We use it in both configuration as well as a more complex multi-user network environment.

The team at AuditBOT are very responsive and helpful – their customer service and support are fantastic. We were up and running very quickly with AuditBOT- It just worked as advertised with no fuss. Highly recommend.

We found AuditBOT to be everything that we require in an enterprise-class license management technology. Implementing AuditBOT gave us the flexibility to fit our changing licensing models and business needs.